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When Benedict's personal butler, Paolo Gabriele stole boxes of correspondence and documents from the Pope's desk, he put his hands on correspondence from Archbishop Carlo Maria Viganò who was tasked with budgetary reform in Vatican City. Viganò was locked in a battle with the Pope's second-in-command, Cardinal Tarciscio Bertone. Archbishop Viganò asked the Pope for help, claiming Bertone was blocking financial overhaul. Bertone wanted to remove Viganò because he was receiving bad reviews in the press for his management style. Pope Benedict sided with the powerful Bertone and Viganò was sent to the ambassadorship in Washington, DC.
Gabriele's leaks, for which he was prosecuted, provide the public with unprecedented insight into the workings of an institution that is both religious and big business. The light cast into the shadows is not flattering to the Holy See. Vatican City is a hermetic bureau staffed with fusty, turf protecting bureaucrats seemingly obsessed with byzantine Italian politics. In the correspondence there are allegations of corruption and systemic dysfunction similar to those plaguing secular governments. Viganò complained of contracts awarded at double the cost charged on the outside, and he attempted cost cutting measures, but was only rebuffed by the powerful Cardinal Bertone. Bertone also thwarted papal efforts to make the Vatican's books accessible to outside auditors, an unprecedented step towards transparency. Cardinal Bertone, considered an outsider by senior denizens of the Italian city-state, worked diligently to consolidate his powers as the Vatican's Secretary of State. Benedict is not revealed as the reformer he hoped to be, but rather as a weak manager with little media or leadership skills. He will be remembered for his resignation, leaving his successor to struggle with a seemingly endless and damaging sex abuse scandal of global proportions.
Apparently Gabriele's theft was a misguided effort to get the Pope's attention to the serious "degeneration" he saw confronting the Holy See. The investigative reporter who received the documents wrote a bestselling book based on the information, "His Holiness: The Secret Papers of Benedict XVI". Gabriele was tried and convicted, but the pope pardoned him in December. The Vatican's response to the leaks was to augment its public relations operation by hiring a former Fox News correspondent and member of Opus Dei, an ultra-conservative Catholic cult. Their pitch was to portray Gabriele as a grandiose simpleton and use his public trial as evidence of the Vatican's new openness. The pope now has a Twitter account, but Cardinal Bertone who presides over the Vatican Bank, is still in power despite the unorthodox revelations.